How does
the ordering process work?
As
soon as you know what you want, you can
call, email or buy direct from the
internet. If you prefer to call, Please, be
ready for the product #. Our customer
service will call or reply your email for
your approval. Upon your acceptance, we
will charge your credit card (if you pay by
credit card), while waiting for the shipping
company to pickup your order and ship it.
Are
you a dealer and do you have a warehouse?
Since we
offer a lot of different furniture models,
we are not able to stock them all. We stock
some of it in our warehouse in California.
As a manufactures' outlet, we work with
dealers, wholesalers and importers.
Directly with the manufactures, we offer you
the best quality and the best money can
buy. We also save you a substantial time as
well as money. All furniture is new and
carries the original warranty from the
manufacture.
Does the furniture come with a warranty?
All furniture come and carry with an
original one year warranty from the
manufacture.
What happens
when merchandise arrives damaged?
When the
furniture arrived, You have 5 days time to
inspect the furniture from damage. If there
is any damage, please note on your receipt
and send or fax it to us. If the damage is
minor, we will service or fix it otherwise
we will exchange.
Major damage because of shipment, you can
refuse delivery of the shipment and we will
reviewed and arrange to get the furniture
repaired or replaced.
How does the
furniture packed?
For Outdoor Furniture
Most
of the product comes in cartoon box. Some
of them comes in cartoon wrap or crate due
to freight and transportation requirement.
For Indoor Furniture
First of all, we wrap the goods with a water
resistant wax paper (to protect the
finishing from dew) and then wrap again with
a cardboard to protect the goods from
rubbing against each other while in the
container. We use a heavy cardboard or
bubble plastic wrap for the edges and tops.
We use a wooden case for breaking items like
glass cabinet.
For other case we use a cartoon box.
Do I have to
pay tax?
We are
in California, and by law we have to collect
sales tax for items delivered in the state
of California. If you live outside of
California, we will not charge you the sales
tax.
Payment Policy
We will charge you the full amount right
before the delivery time. We will not
charge you anything when we don't have the
merchandise ready (on-hand). Instead of
calling you for further instruction.
Buyer responsible for charges, tax (only
California) and claims.
We accept all major credit cards and
personal checks. All sales paid by charge
card will be sold by teak etcetera.
Shipping Policy
All orders are shipped from FOB Canoga Park,
California within 5 days. Standard order
and delivery times are 1-2 weeks after
placing the order. Certain products may be
in stock, and customer service will let you
know for the availability. Since buyer is
responsible for the delivery fee from our
warehouse to your home, we will give a quote
for the delivery fee and has to be paid off
together with the remaining balanced. We
ship orders with cartoon box, cartoon wrap
or blanket wrap for common carriers.
Please, contact our
customer service
for preferred carrier and coordinate
shipping details.
Returns &
Claims
Return Policy
If you are not satisfied with your purchase,
it may be returned in its original condition
within 30 days for a full refund, excluding
shipping.
There will be a 15% restocking fee on all
returned and canceled orders after the
orders were shipped. Please, inspect and
packed the orders before shipping. Any
claims for defective merchandise must be
made within 5 days after received the
goods. Claims for damaged shipments must be
made with the carrier
For
Back Order.
When an order has been processed and can be
verified that it has been produce, we do not
able to refund the order. If your order has
not been produce by the manufacture and
shipped as a courtesy to our customers
satisfaction, we will offer a refund.
The will be no returns allowed without prior
approval. There will be a 20% restocking
fee on all returned and canceled orders
after the manufacture produce the orders.
Please, inspect and packed the orders before
shipping. Any claims for defective
merchandise must be made within 5 days after
received the goods. Claims for damaged
shipments must be made with the carrier
All orders are shipped from FOB Canoga Park,
California. Standard order and delivery
times are 10-14 weeks after placing the
order. Certain products may be in stock,
and customer should call for the inventory
list availability. Since buyer is
responsible for the delivery fee from our
warehouse to your home, we will give a quote
for the delivery fee and has to be paid off
together with the remaining balanced. We
ship orders with cartoon wrap and blanket
wrap for common carriers. Please, contact
our
customer service
for preferred carrier and coordinate
shipping details.
Privacy
Statement
We are committed to respecting your privacy
and recognizing your need for appropriate
protection and management of your personal
information. As a part of our commitment to
your privacy, we support and adhere to the
guidelines and practices adopted by the
Direct Marketing Association's "Privacy
Promise to American Consumers." We will not
sell, share, or rent your information to
others for purposes of solicitation. All
information gathered by us is used only to
assist us in delivering a product to your
home or business. If you choose not to
provide the information we request, you may
be unable to purchase products, or access
certain services, offers and content on our
web site.
We will use your personal information you
provide for internal purposes, such as
confirming and tracking your order,
subscription or registration, analyzing
trends and statistics, informing you of
backorders and providing you with
information from and about our website.
Please remember, if you delete certain
information you may not be able to continue
to purchase products or access other
portions of our web site without entering
additional information.
Children under the age of 13 should always
ask their parents or guardians for
permission before providing any personal
information to anyone online. We urge
parents and guardians to participate in
their children's online activities and use
parental control or other web filtering
technology to supervise children's access to
the web.
Cookies
Our web sites use "cookies." A cookie is a
small amount of data that is sent to your
browser from a web server and stored on your
computer's hard drive. Generally, we use
cookies to remind us of who you are,
estimate our audience size, assist our
online merchants to track visits to and
sales at their stores and to process your
order, track your status in our promotions
and/or analyzing your visiting patterns. You
can generally set your browser to not accept
cookies or to notify you when you are sent a
cookie, giving you the chance to decide
whether or not to accept it.
Security
We use sophisticated encryption and
authentication tools to protect the security
of your personal information that you share
with us. We urge you to keep your password
in a safe place and not to divulge it to
anyone. Also remember to sign off your
account and close your browser window when
you have finished shopping with us. This is
to ensure that others cannot access your
account, especially if you are sharing a
computer with someone else or are using a
computer in a public place such as a library
or Internet cafe.
Secure Payment Processing:
Credit card numbers, bank account numbers,
etc. will be securely transmitted from
customers' browser to our servers using 128
Bit SSL encryption.
Fraud Protection:
Our shopping cart now protects against
fraudulent transactions with the Address
Verification Service (AVS). The shopping
cart allows a merchant to specify which
types of AVS mismatches will result in a
decline of the client credit card
authorization request.
Your Feedback
If you feel that this company is not abiding
by our privacy policy, please contact
Customer Service.
Please include your telephone number in your
correspondence.
Thank You
Teak Etcetera
