Frequent Asked Questions

How does the ordering process work?
As soon as you know what you want, you can call, email or buy direct from the internet.  If you prefer to call, Please, be ready for the product #.  Our customer service will call or reply your email for your approval.  Upon your acceptance, we will charge your credit card (if you pay by credit card), while waiting for the shipping company to pickup your order and ship it.

Are you a dealer and do you have a warehouse?
Since we offer a lot of different furniture models, we are not able to stock them all.  We stock some of it in our warehouse in California.  As a manufactures' outlet, we work with dealers, wholesalers and importers.  Directly with the manufactures, we offer you the best quality and the best money can buy.  We also save you a substantial time as well as money.  All furniture is new and carries the original warranty from the manufacture. 

Does the furniture come with a warranty?
All furniture come and carry with an original one year warranty from the manufacture. 

What happens when merchandise arrives damaged?
When the furniture arrived, You have 5 days time to inspect the furniture from damage.  If there is any damage, please note on your receipt and send or fax it to us.  If the damage is minor, we will service or fix it otherwise we will exchange.
Major damage because of shipment, you can refuse delivery of the shipment and we will reviewed and arrange to get the furniture repaired or replaced.

How does the furniture packed?
For Outdoor Furniture
Most of the product comes in cartoon box.  Some of them comes in cartoon wrap or crate due to freight and transportation requirement.
For Indoor Furniture
First of all, we wrap the goods with a water resistant wax paper (to protect the finishing from dew) and then wrap again with a cardboard to protect the goods from rubbing against each other while in the container.  We use a heavy cardboard or bubble plastic wrap for the edges and tops.  We use a wooden case for breaking items like glass cabinet.  
For other case we use a cartoon box.

Do I have to pay tax?
We are in California, and by law we have to collect sales tax for items delivered in the state of California.  If you live outside of California, we will not charge you the sales tax.

Payment Policy
We will charge you the full amount right before the delivery time.  We will not charge you anything when we don't have the merchandise ready (on-hand).  Instead of calling you for further instruction.  

Buyer responsible for charges, tax (only California) and claims.  

We accept all major credit cards and personal checks.  All sales paid by charge card will be sold by teak etcetera.  

Shipping Policy
All orders are shipped from FOB Canoga Park, California within 5 days.  Standard order and delivery times are  1-2 weeks after placing the order.  Certain products may be in stock, and customer service will let you know for the availability.  Since buyer is responsible for the delivery fee from our warehouse to your home, we will give a quote for the delivery fee and has to be paid off together with the remaining balanced.  We ship orders with cartoon box, cartoon wrap or blanket wrap for common carriers.  Please, contact our customer service for preferred carrier and coordinate shipping details.

Returns & Claims
Return Policy
If you are not satisfied with your purchase, it may be returned in its original condition within 30 days for a full refund, excluding shipping.  

There will be a 15% restocking fee on all returned and canceled orders after the orders were shipped.  Please, inspect and packed the orders before shipping.  Any claims for defective merchandise must be made within 5 days after received the goods.  Claims for damaged shipments must be made with the carrier

For Back Order.
When an order has been processed and can be verified that it has been produce, we do not able to refund the order.  If your order has not been produce by the manufacture and shipped as a courtesy to our customers satisfaction, we will offer a refund.  

The will be no returns allowed without prior approval.  There will be a 20% restocking fee on all returned and canceled orders after the manufacture produce the orders.  Please, inspect and packed the orders before shipping.  Any claims for defective merchandise must be made within 5 days after received the goods.  Claims for damaged shipments must be made with the carrier

All orders are shipped from FOB Canoga Park, California.  Standard order and delivery times are 10-14 weeks after placing the order.  Certain products may be in stock, and customer should call for the inventory list availability.  Since buyer is responsible for the delivery fee from our warehouse to your home, we will give a quote for the delivery fee and has to be paid off together with the remaining balanced.  We ship orders with cartoon wrap and blanket wrap for common carriers.  Please, contact our customer service for preferred carrier and coordinate shipping details.
 

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